Legal

Refund Policy

This Refund Policy applies to purchases of credits and any paid features on FlirtVault, operated by Aura Digital B.V., and should be read together with our Terms and Conditions.

FlirtVault does not use subscriptions or recurring billing. Every credit purchase is a single, one-off transaction, initiated and confirmed by you at the point of purchase. We do not store your payment details for future automatic charges, and no further charge will ever be made without a new, separate purchase you initiate. Charges appear on your card or bank statement as “flirtvault.com”.

1. Digital content and immediate performance

Credits are digital content delivered immediately on successful payment. Under the EU Consumer Rights Directive (2011/83/EU) as implemented in the Netherlands, you generally have a 14-day right of withdrawal from a distance contract. However, this right does not apply once we have fully performed the contract, if:

you expressly requested that performance begin before the withdrawal period ends; and
you acknowledged that you would lose your right of withdrawal once the digital content or service is fully performed.

Where you purchase and consume credits before the 14-day period ends, you may lose your withdrawal right to the extent the credits have been used. Where credits remain unused, you may still be entitled to withdraw and receive a refund of the unused portion, as set out below.

2. Requesting withdrawal within 14 days

If you are an EU consumer, you may withdraw from your purchase within 14 days of the purchase without giving any reason, to the extent performance has not yet begun or credits remain unused. To exercise this right, contact us at help@flirtvault.com or use the model withdrawal form at the end of this Policy, before the withdrawal period expires. We will reimburse the corresponding amount, less a proportionate deduction for any credits already consumed, without undue delay and in any event within 14 days of being informed of your decision, using the same payment method you used, unless you agree otherwise. No fees will be charged for the reimbursement.

3. When we may otherwise refund

Outside the statutory withdrawal right, we may issue a refund or credit adjustment at our discretion, or where required by law, if:

a technical error prevented credits from being applied;
you were charged twice for the same package;
the Service was unavailable for a prolonged period immediately after purchase; or
another exceptional circumstance is verified by our support team.

4. No refund in certain cases

We do not provide refunds for:

credits or content already consumed, simply because you changed your mind;
content that was moderated or removed for violating our Policies;
restrictions placed on your account as a result of a moderation or enforcement action;
changes to features or content that do not remove the core functionality of the Service.

5. Unused credits

Unused credits do not expire while your account remains active, subject to our Terms.

6. How to request a refund

Email help@flirtvault.com with your account email, purchase date, and reason for your request. We acknowledge requests within 2 business days and aim to resolve them within 14 calendar days, consistent with our Complaints Policy.

7. Chargebacks

Please contact us before initiating a chargeback so we can try to resolve the issue directly. If a payment dispute is received from your bank, we may temporarily suspend access to the purchased credits or account while the dispute is investigated. Legitimate disputes will be resolved promptly. Unfounded or fraudulent chargebacks may result in permanent account termination and be treated as a breach of our Terms.

8. EU Online Dispute Resolution

If we cannot resolve your refund request directly, EU consumers may use the European Commission’s Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

Model withdrawal form

To be completed and returned only if you wish to withdraw from the contract.

To: Aura Digital B.V., help@flirtvault.com, De Entree 201, 1101 HG Amsterdam, The Netherlands

I hereby give notice that I withdraw from my contract for the supply of the following service:

Ordered on: _______________________

Your name: _______________________

Your email address: _______________________

Your signature (only if this form is submitted on paper): _______________________

Date: _______________________

Last updated August 6, 2026.